Hugo Pickford-Wardle

Lead Project Manager:

• LateRooms.com,
• Manchester
• (Mar 07 - Present)

My major achievements include:

• Delivering a portfolio of 60 e-commerce projects per year with a total value in excess of £1.5 million.
• Reducing project overheads by 50% per year and ensuring the success of projects delivered by introducing User Centred Design processes including rapid prototyping, running usability labs and A-B Testing.
• Introducing a Project Prioritisation Framework to ensure project delivery was in-line with key objectives. This has resulted in 95% of projects, in the last 6 months, being focused on delivering core business objectives.
• Managing a team of 7 staff and being responsible for line management duties.

Requirements Project Manager:

• LateRooms.com,
• Manchester
• (October 06 - March 07)

As Requirements Project Manager, I was responsible for creating specifications for new product developments.

My achievements include:

• Designing and delivering www.minibreaks.com - a new leisure focused brand.
• Improving specification quality by introducing formalised specification documentation.
• Introducing prototyping to communicate proposed changes to the business.

Project Quality Analyst:

• LateRooms.com,
• Manchester
• (August 2005 - December 2005)

• In my role as Quality Analyst, I was responsible for testing www.laterooms.com when the site was relaunched.
• I introduced Testing Standards.
• I introduced Test Planning.

Senior Customer Experience Project Analyst:

• British Gas Communications,
• Manchester
• (September 2004 - December 2004)

• Awarded the Managing Director's prize for 'Customer Service Excellence' for my process design, which reduced repeat contact by 37% over 2 months.
• Headhunted to lead 'process alignment' project following merger with Onetel.
• Implemented 17 business improvements per quarter by working directly with business owners.
• Co-ordinated the ISO 9001 audit schedule, managing a team of four.

Customer Experience Project Analyst:

• British Gas Communications,
• Manchester
• (February 2004 - September 2004)

• Awarded the 'Gold Award' for customer service excellence for 2 consecutive months.
• Delivered weekly complaint analysis to Senior Management resulting in 35 change initiatives over 3 months.
• Audited 'Telco Global' following acquisition.
• Presented 'Change Briefings' to 105 staff.

Event Project Manager:

• Lucid,
• Manchester
• (September 2003 - February 2004)

• Managed 7 events per week at the 1200 capacity venue.
• Increased footfall by 30% each month over the first three months by implementing a planned marketing strategy.
• Developed a network of sales outlets to allow for advanced bookings.

Producer (Theatre Production):

• Me Old Chimney Productions,
• London
• (November 2002 - August 2003)

• I set up this theatre company to Produce 'Macbeth'.
• Won the award for 'Most thought provoking production' at the Scarborough Student Drama Festival.